Question 1

How do I rent an item?

Accepted Answer

Browse or search for what you need, open a listing, and send a rental request to the owner with your dates. The owner can accept or decline. Once accepted, you arrange pick-up or return through secure messaging.

Question 2

How do I list my own item?

Accepted Answer

Click 'List an item', add a few photos, write a short description, choose your daily, weekly or monthly price and an optional deposit, then publish. Listing is free.

Question 3

How do I know an item is available?

Accepted Answer

Each listing shows an availability status. If an item is marked unavailable, the owner has paused it or it is currently out on rental.

Question 4

What is a deposit for?

Accepted Answer

Owners can set a refundable security deposit to cover loss, theft, or damage beyond fair wear and tear. The amount and conditions are shown on the listing before you request it.

Question 5

When do I get my deposit back?

Accepted Answer

Deposits are returned once the item is returned in the agreed condition. The owner and renter agree the timing and any deductions directly. The Lend Loop records deposit details for transparency.

Question 6

How do reviews work?

Accepted Answer

After a rental, both the owner and renter can leave a star rating and written review. Reviews appear on profiles and listings to help the whole community build trust.

Question 7

Can I edit or remove a review?

Accepted Answer

You can update your own review. Reviews that breach our community standards can be reported and will be checked by our moderation team.

Question 8

How do I contact an owner or renter?

Accepted Answer

Use the secure in-app messaging on a listing or rental request. Keeping conversations on the Platform protects both sides and keeps a clear record.

Question 9

Will I be notified of new messages?

Accepted Answer

Yes. You'll see in-app notifications for new messages, and email notifications once branded email is enabled.

Question 10

What if something goes wrong with a rental?

Accepted Answer

First try to resolve it directly through messaging. If you can't, raise a dispute from the rental and our moderation team will review it and help work towards a fair outcome.

Question 11

Can I cancel a rental request?

Accepted Answer

Yes. Pending requests can be cancelled before they are accepted. If a request has already been accepted, message the other member as early as possible to agree on cancelling.

Question 12

How does The Lend Loop keep me safe?

Accepted Answer

We provide reviews, verification badges, deposits, secure messaging, reporting tools, and an active moderation team. See our Trust & Safety page for full details.

Question 13

How do I report a problem member or listing?

Accepted Answer

Use the Report option on any listing or profile. Reports are confidential and reviewed by our team.

Frequently asked questions

How renting works

Deposits

Reviews

Messaging

Disputes

Cancellations

Safety and trust