Terms & Conditions

You must be at least 18 years old and able to form a legally binding contract to use The Lend Loop. By registering you confirm that the information you provide is accurate and that you will keep it up to date.

The Lend Loop provides an online platform that connects people who wish to rent out items ("Owners") with people who wish to rent them ("Renters"). We are not a party to any rental agreement between members. We do not own, inspect, store, or deliver any listed items and we do not guarantee the quality, safety, or legality of any item or member. We act solely as an intermediary facilitator and payment facilitator between members.

As a member of The Lend Loop you agree to:

• provide accurate listing and profile information;
• only list items you legally own and are entitled to rent out;
• not list prohibited, illegal, stolen, counterfeit, or unsafe items;
• communicate honestly and respectfully with other members;
• comply with all applicable laws, including consumer, safety and tax obligations;
• return rented items on time and in the agreed condition.

The Lend Loop uses a request-first booking flow with clearly defined stages. It is important to understand exactly when a binding rental contract comes into existence:

• Booking Request. When a Renter submits a booking request, this is an expression of interest only. No binding contract is formed, no dates are reserved, and no funds or property holds are secured against either member.
• Owner Approval. When an Owner approves a request, this is an invitation to complete payment. Approval alone does not create a binding rental contract and does not secure any payment, card authorisation, or property hold.
• Contract formation. A direct, binding rental contract between the Owner and the Renter is legally executed only at the moment the Renter's payment is successfully processed and confirmed by our Stripe Connect payment gateway. Until that confirmation is received, either member may withdraw without penalty.

Automatic 24-hour expiration. To protect Owners' availability, an approved request that has not been paid for is subject to an automatic 24-hour expiration window. If a Renter fails to complete checkout within 24 hours of Owner approval, the approved request automatically expires and the dates are released back to the Owner's calendar. An expired request forms no contract and imposes no obligation on either member.

Once a contract is formed at payment, the Owner and Renter remain responsible for the practical performance of the rental, including pick-up/return arrangements and condition expectations. The Lend Loop facilitates these arrangements but is not responsible for their performance.

Owners may set a refundable security deposit on their listings. Security deposits are intended to cover loss, theft, or damage beyond fair wear and tear. The deposit amount is calculated, displayed at checkout, and recorded in the member's ledger.

Deposits are not charged upfront. A security deposit is never collected from the Renter at the time of checkout. Instead, by booking an item, the Renter expressly provides a card-on-file authorisation. This authorisation allows the Platform to programmatically charge the Renter's saved payment method up to the specified security deposit amount only in the event of a verified dispute or documented item damage, loss, or non-return, as determined through our disputes process.

The security deposit remains a direct contractual liability between the Owner and the Renter. The Lend Loop acts solely as a technical facilitator of the card-on-file charging trigger. We do not act as a fiduciary, trustee, or escrow agent, and we do not hold unsecured deposits on behalf of any member. Any charge raised against a card-on-file authorisation is applied in connection with the direct contract between the members concerned.

If a disagreement arises about an item, its condition, a security deposit, or a rental, members should first try to resolve it directly through the Platform's messaging. Either party may raise a dispute through the Platform, which our moderation team will review and attempt to help resolve. Where a dispute is verified in favour of the Owner, the Platform may charge the Renter's card-on-file authorisation up to the security deposit amount as described in Section 5. Our decisions in disputes are made in good faith but are not legally binding arbitration, and members retain their legal rights.

To the fullest extent permitted by law, The Lend Loop is provided on an "as is" basis. We are not liable for any loss, damage, injury, theft, or cost arising from rentals, interactions between members, or reliance on listings. Because we are a marketplace and not a party to rental agreements, any claims relating to an item or rental are between the members involved. Nothing in these Terms excludes liability that cannot be excluded by law.

You retain ownership of the listings, photos, reviews, and messages you submit, but you grant The Lend Loop a non-exclusive, worldwide, royalty-free licence to host, display, and use that content for the purpose of operating and promoting the Platform. You are responsible for the content you post and must not upload material that is unlawful, misleading, infringing, or offensive. We may remove content that breaches these Terms.

Listing items is free. The Lend Loop uses Stripe Connect (Express) to facilitate secure peer-to-peer transactions between members. To rent out items and receive payouts, Owners must complete Stripe Connect onboarding and connect a payout account.

On each successfully completed transaction, the Platform automatically retains a 10% platform fee (commission), and the remaining 90% is routed directly to the Owner's connected Stripe balance. Applicable fees are shown to members before payment.

All transactions must occur within the Platform's secure Stripe billing system. Attempting to arrange, complete, or settle a rental outside the Platform in order to bypass our payment system or fees (disintermediation) is strictly prohibited. This includes soliciting or accepting off-platform payment for an item discovered through The Lend Loop. Any attempt to circumvent our secure billing system will result in permanent account suspension and may result in payout withholding.

To protect user privacy and preserve a secure audit trail for disputes, in-Platform chat channels are unlocked only after a rental has been paid for and a contract is formed. There is no member-to-member messaging before payment.

The chat is a temporary coordination tool provided to help members arrange pick-up, return, and rental logistics. The messaging channel is permanently retired and disabled once the rental is completed, or once the dispute and review window has been resolved. Members should not rely on the chat as a permanent record and should retain any information they need before the channel is retired. The Platform is not liable for any communication loss, inaccessibility, or coordination difficulty arising after a chat channel has been retired.

As an EU-based digital marketplace, The Lend Loop is subject to specific regulatory obligations. By using the Platform, you agree to the following.

DAC7 tax reporting

Under Irish law (including the Taxes Consolidation Act 1997 and the EU DAC7 Directive), the Platform is legally required to collect, verify, and annually report transactional earnings to the Irish Revenue Commissioners for hosts who cross the regulatory reporting threshold of 30 transactions or €2,000 in earnings per calendar year. Hosts agree to provide the necessary tax identifiers (such as a Tax Identification Number, or TIN) upon request. Failure to provide required tax information will result in account suspension and the withholding of payouts until compliance is met.

DSA intermediary marketplace rules (professional traders)

Under the EU Digital Services Act (DSA), hosts operating as commercial entities or professional traders must, before listing items, submit verified identity, bank, and business registration details (Know Your Business Customer, or "KYBC"). Professional traders further commit to listing only products and items that comply with applicable EU safety standards. We may suspend, restrict, or remove listings from any host who fails to provide required trader information or who lists non-compliant items.

We may suspend or terminate your account, remove listings, withhold payouts, or restrict access if you breach these Terms, attempt to bypass our secure payment system, fail to meet tax or trader compliance obligations, create risk for other members, or use the Platform unlawfully. You may close your account at any time. Some information may be retained where required for legal, tax, security, or record-keeping reasons.

We may update these Terms from time to time. Material changes will be communicated through the Platform. Continued use after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent through our Contact page. The Lend Loop operates in Ireland and these Terms are governed by Irish law.